TERMS, CONDITIONS AND PRIVACY POLICY
Service Description and Terms of Use.
At Pomperipossa Studio, we offer a variety of services and physical products, some of which are available for purchase through our website.
Intellectual Property.
All content, including images, product descriptions, and advertising content, is the intellectual property of our company and may not be used without permission.
Video, Episode, and/or Series Rentals.
The digital product you can purchase directly on our website is the rental of some of our Animated Series episodes. Upon payment, you will be able to watch the selected episode virtually, exclusively on our website, and we will give you exclusive access to that episode up to 72 hours after payment.
Avoid losing your purchase due to misuse of the platform. The system will validate that the rental period has been met, so please keep this in mind when renting any episode.
To watch videos online, it is important to keep in mind that your internet connection must be of good quality, and the episode can only be viewed on the same device where the purchase was made. Our team is available to assist you during business days (Monday to Friday) from 9 a.m. to 4 p.m. If you have any questions, you can send an email to elmundodepomperipossa@gmail.com or send a WhatsApp message following this link https://wa.link/bvccfi and we will gladly address your concerns within the time indicated.
Refunds for renting videos, series, and/or episodes.
Apart from cases clearly defined by law, online video purchases are non-refundable due to the nature of the product. If you experience any issues while viewing our platform or yours, we may restore the product so you can view it during established customer service hours, but under no circumstances (except those required by law) are refunds available.
Modifications.
We reserve the right to make changes to our products, prices, and policies at any time. Users will be notified of changes through our website. Pomperipossa Studio reserves the right to make changes to rates, booking options, and content guidelines at any time.
Jurisdiction.
These terms of service are governed by the laws of the Republic of Colombia, and any dispute will be subject to the jurisdiction of the competent courts of Colombia.
Communication.
Pomperipossa Studio may provide you with information via email, text messages, WhatsApp messages, general notices on the site, or by written communication sent by physical mail to your registered address.
Acceptance of Terms and Conditions.
By accessing and using the website www.pomperipossastudio.com, you agree to be bound by the Terms and Conditions, and all applicable laws will govern and be construed in accordance with Colombian law.
What information do we collect and how do we use it?
At Pomperipossa Studio, we collect information from our customers in an effort to improve the experience and communication about products and promotions.
We collect information such as your name, ID number, email address, and address, which you provide when you register on our site or when you place an order. For security reasons, we do not collect information about your payment methods directly and it remains private between you and our electronic payment system providers.
At Pomperipossa Studio, we may use the information collected online to process and fulfill your request. We also use email addresses in various places on the site to send email communications related to your request. In addition, we keep a record of your purchases and anything else that allows us to improve and personalize your shopping experience. We also monitor the site to verify traffic patterns in order to improve its design and the products and services we offer.
We recognize that we must use your information responsibly. To provide you with better service, we may cross-reference the information you provide us through various means, such as our website www.pomperipossastudio.com and our business WhatsApp. We may also cross-reference this data with public information or with certain allied or subsidiary establishments. By cross-referencing this information, we can better communicate with you about our products, events, promotions, and personalize your shopping experience.
Your personal information will not be rented or sold for any reason, but it may be shared when you participate in a sweepstakes or alliance with another company with which we have partnered that may be of interest to you.
We guarantee your security.
When placing an order with us, you can be sure that your personal information and credit card details are completely secure. At www.pomperipossastudio.com, we use SECURE PAYMENT systems from leading e-commerce financial institutions to provide maximum security. Confidential payment information is transmitted directly and encrypted to the corresponding financial institution. If you have any additional questions, please contact us at elmundodepomperipossa@gmail.com, and we will be happy to assist you.